India’s major banking institution, Bank of Baroda, has partnered with tech provider NCR to offer an ATM-as-a-service solution. The bank says the partnership will help both parties to deliver a more connected customer experience, implement the latest digital technology, and increase efficiencies within the finance sector.
The collaboration also means that NCR will use its ATM-as-a-service solution to manage and modernize about 50% of its over 9,800 ATM fleet.
ACM To Manage The Bank’s Self-Service Channels
Bank of Baroda also noted that it will be transferring the management of its self-service channel, including software updates, security, and compliance, to NCR. This means the bank is expecting great ATM uptime and availability, as well as the capacity to deliver smooth transactions. Bank of Baroda will also have a more predictable cost structure to offer customer satisfaction and improved customer access. The bank noted that it wants to offer more customer loyalty and the partnership deal with NCR will help to achieve the goal.
“We are a bank that prioritizes digital innovation and leveraging leading technology to facilitate superior customer experiences,” Chief Digital Officer for Bank of Baroda, Akhil Handa, commented.
He added that the company will outsource its ATM management to NCR, which is an expert in the field. It will enable the Bank of Baroda to expand its transaction options and provide a more modern experience to its customers through its self-service channel.
Bank Of Baroda To Concentrate On Its Growth-Focused Initiatives
Additionally, the outsourcing will give the bank’s staff ample time to concentrate on its growth-focused initiatives and its core strengths to provide better overall service.
Bank of Baroda is one of the oldest banks in India. The bank began operations in 1908 and has passed through a lot of economic storms to become one of the largest banks in the country. The bank now operates globally, with more than 140 million customers in 19 countries. It has $163 billion in assets and 73.2 million debit cardholders. The bank wants to improve its service with customers, which is the reason behind its partnership with NCR.
NCR provides a bridge between digital and physical operations for banking institutions, enabling the institutions to easily connect with their customers anytime and anywhere.